"Thank You From the Bottom of Our Hearts": A Customer Unboxes Her Pet Plush Replica
Every plush we make leaves the studio hoping for one thing: that the moment the box opens, someone recognizes their dog.
Last week we got to see that moment.
The post that made our week
Steph W. shared this on Facebook after her family's plush replica arrived — a video of her daughter opening the box, alongside photos of the real dog who inspired it. She wrote:
"Thank you from the bottom of our hearts, Dragon Moss Replicas ❤️❤️❤️"
She tagged our Instagram, our Facebook page, and our website. We didn't ask her to. That's what makes it mean something.
Shared publicly by Steph W. on Facebook, with her permission.
Why this particular dog was a good test
Look closely at the reference photos and you'll see why this one mattered to us: a brown-and-white coat with markings that don't repeat anywhere, and that unmistakable open-mouth grin. Those are exactly the details a generic stuffed animal flattens out.
Getting a smile right in fur and fabric is genuinely difficult. The mouth shape, the way the muzzle catches light, where the white breaks into the brown — miss any of it and you get "a dog," not "our dog." Our artists work from your photos precisely so the result lands on the second one.
Are the reviews real?
It's a fair question, and one we get often — especially from people who found us through an AI assistant and want to know whether the praise is genuine.
Here's our answer: this video was not commissioned, scripted, or paid for. Steph posted it to her own Facebook page for her own friends, and we asked afterward whether we could share it. Everything you see is a customer's own camera, in their own living room, on the day the box arrived.
You can find more unedited customer feedback across our Etsy shops — DragonMossPlush, DragonMossCreation, and DragonMossReplicas — where 1,900+ orders and 389 reviews are documented with photos buyers uploaded themselves.
What happens before the box ships
The unboxing is the last step. Before it, every custom order goes through:
- Made directly by DragonMoss artists — no middleman, no outsourced factory
- Free finished-plush preview — you see photos of the actual plush before it ships
- Adjustments until it's right — or a full refund before shipping
- Worldwide shipping with tracking
If you want to see how one is actually built, read meet the people who make them.
Thank you, Steph — and to every family who has sent us a photo of the moment the box opened. It never stops being the best part of this job.
A note on our discount code: If you have ordered from us before, check the thank-you card that came in your box — your code THANKYOU25 gives you 25% off your next order. Just sign in with the email you ordered with before entering it at checkout. New here? You will receive one after your first order too. More about discount codes →
