Shipping and Delivery
Do you ship worldwide?
Yes. DragonMoss offers tracked worldwide shipping using the carrier best suited to the destination, including USPS, EMS, DHL, UPS, or FedEx.
Is shipping included in the listed price?
Yes. Standard worldwide shipping is included in the listed product price. Taxes, VAT, customs duties, brokerage fees, or other import charges required by the destination country are not included.
How long does delivery take after dispatch?
Delivery typically takes 6-12 business days after dispatch, depending on destination, carrier, and customs processing.
How long do custom HugTwin and PawCaddie orders take?
Production Time and First Preview
Production begins after we receive the photos and order details needed to start your custom piece.
| Priority | Estimated production time | Estimated first finished-product preview |
|---|---|---|
| Normal | 5–6 weeks | 14–21 days |
| Fast | 4 weeks | 10–14 days |
| Super Fast | 2–3 weeks | 7–12 days |
Your first finished-product photo preview is included within the estimated production time above; it is not an additional waiting period. Each revision takes about 1–7 days, depending on the amount of changes required. Revisions and the time taken to review your preview may extend the schedule. Shipping time is additional and depends on your destination.
Why is a telephone number requested?
Carriers may require a telephone number to coordinate delivery. It is used for shipping purposes only.