Shipping and Delivery
Do you ship worldwide?
Yes. DragonMoss offers tracked worldwide shipping using the carrier best suited to the destination, including USPS, EMS, DHL, UPS, or FedEx.
Is shipping included in the listed price?
Yes. Standard worldwide shipping is included in the listed product price. Taxes, VAT, customs duties, brokerage fees, or other import charges required by the destination country are not included.
How long does delivery take after dispatch?
Delivery typically takes 6-12 business days after dispatch, depending on destination, carrier, and customs processing.
How long does a custom HugTwin take to make?
- Normal Production: 5-6 weeks
- Rush Production: 4 weeks
- Super Rush Production: 2-3 weeks
These timeframes cover production through dispatch. Timing can change if we are waiting for customer photos, details, or preview approval.
Why is a telephone number requested?
Carriers may require a telephone number to coordinate delivery. It is used for shipping purposes only.