Refund policy

At DragonMoss, we take great pride in crafting your custom plush replica with care and precision. Please review our return and refund policy below:

1. Approval Process:

Before shipment, we will send you preview images of your plush replica for approval. Once approved, the product will be shipped with tracking information provided.

2. Non-Refundable After Shipment:

As this is a custom-made item designed specifically for you, we cannot provide refunds after the product has been shipped, except in cases of quality or shipping issues that are our fault.

3. Satisfaction Guarantee Before Shipment:

If you are not satisfied with the product even after modifications based on your feedback, we will provide a full refund before shipment.

Your satisfaction is our priority, and we are committed to delivering a product you will cherish. If you have any concerns, please reach out to us before final approval.